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Frequently asked questions

Is Qacetech a tool or a service provider?

At Qacetech, we focus solely on delivering exceptional services. Specializing in software testing, we offer the expertise of our skilled engineers who provide quality assurance (QA) testing, outsourcing services, and IT training.

What are the costs involved?

We understand the importance of budget considerations. Costs vary depending on the specific requirements of your project. While we cannot provide a fixed price, engaging one of our test engineers typically amounts to about half to one-third of the expense incurred in hiring an in-house test engineer in Canada. Contact us with your project details for a more precise estimation.

Do you offer free Test audit services?

Absolutely! We offer complimentary Test audit services to new clients. This aids in identifying your testing needs and provides expert recommendations to ensure the best user experience within your budget constraints.

Is your consultation complimentary or fee-based?

Our initial consultation comes at no cost! We provide a free 1-hour consultation to showcase our expertise, establish trust, and grasp your testing requirements. Our aim is to assist you in leveraging technology solutions for a better world.

How do you initiate projects promptly?

We’re prepared to commence even before you signal the start. By training and hiring resources in advance of demand, we can swiftly match you with qualified engineers tailored to your requirements. Equipped with rigorous training and real-world project experience, our engineers are primed to hit the ground running.

How do you collaborate with my team on a day-to-day basis?

Efficient collaboration is essential.

Here’s how we ensure it:

Onboarding and Training: We deeply immerse ourselves in your tools and processes to ensure our team is fully equipped.

Regular Sync-ups: Daily meetings keep us aligned with your objectives and prepared to tackle tasks.

Collaboration Tools: We’re proficient in utilizing tools such as JIRA, Slack, Trello, Clickup, and more for seamless communication.

Dedicated Point of Contact: You’ll have a designated QA lead for clear communication and prompt decision-making.

Feedback Loop: We provide constructive feedback to refine our testing strategies.

Continuous Improvement: We adapt alongside your team, accommodating changes and enhancements.

Security and Confidentiality: Your data and code are safeguarded by stringent security measures.

What’s Security, Privacy, and Intellectual Property Protection at Qacetech?

At Qacetech, we prioritize the security, privacy, and intellectual property (IP) protection of our clients.

Here’s how we ensure their safety:

Certifications and Compliance: We hold ISO 9001 certification for quality management and SOC 2 Type II compliance, guaranteeing security, availability, processing integrity, confidentiality, and customer data privacy.

Binding Agreements: Our engineers sign Mutual Non-Disclosure Agreements (MNDAs) before commencing any project, committing legally to maintain confidentiality.

Client Anonymity: Each project is assigned a codename to further shield client privacy, ensuring both project data and client identity remain confidential.

Restricted Access: Engineers are compartmentalized, ensuring access only to the specific data and details required for their project, thus preventing inadvertent data sharing.

Physical Security Measures: We enforce stringent measures such as disabling computer ports and prohibiting recording devices within our facilities to prevent data theft or leaks.

Regular Audits: Our systems undergo internal and external audits to stay ahead of potential threats and vulnerabilities.

Continuous Training: Our engineers undergo regular training on the latest security protocols and best practices to ensure they comprehend the importance of data privacy and IP protection.

Data Retention and Disposal: Upon project completion, all client data is promptly eradicated from our systems to maintain confidentiality. Your IP, data, and software are invaluable, and we ensure their protection every step of the way.

Why Choose Qacetech Over In-House Testing?

While in-house testing has its advantages, partnering with us offers distinct benefits:

Flexibility: Scale resources according to project needs.

Specialized Expertise: Access testers with diverse experiences.

Cost Efficiency: Avoid in-house overheads such as recruitment and training.

Core Competency Focus: Allow your team to concentrate on their primary roles.

Latest Tools & Technology: Benefit from advanced testing tools without direct investment.

Reduced Time-to-Market: Expedite testing with dedicated teams.

Risk Mitigation: Sidestep delays from personnel changes.

Objective Perspective: Attain unbiased views detached from development.

Compliance & Security: Reap the benefits of external certifications and standards.

Knowledge Transfer: Acquire insights to educate your in-house teams.

Which Tools, Technologies, and Frameworks Do We Support?

Our team is proficient in a wide array of tools, technologies, and frameworks to meet your project’s specific requirements:

Test Automation:

Frameworks:, TestNG, JUnit, Cucumber, Robot Framework.

Tools: QTP/UFT, Ranorex, Katalon Studio, TestComplete, Playwright, Cypress, Selenium, Appium

Performance Testing: JMeter, LoadRunner, NeoLoad, WebLoad, BlazeMeter, Locust

Test Management: JIRA (with Zephyr or Xray), Azure, Asana, TestRail, QTest, Quality Center/ALM, QAJarvis.

Continuous Integration & Continuous Deployment (CI/CD): Jenkins, Azure, Travis CI, CircleCI, GitLab CI.

Mobile Testing: Espresso, XCTest, Detox, BrowserStack, Sauce Labs, Lambda

API Testing: Postman, SoapUI, Rest-Assured, Insomnia.

BDD (Behavior Driven Development) Tools: Cucumber, SpecFlow, Behave.

Cross-Browser Testing Platforms: Selenium Grid, Sauce Labs, BrowserStack, CrossBrowserTesting.

Version Control Systems: Git, SVN, Mercurial.

Cloud Testing Platforms: AWS Device Farm, Firebase Test Lab, Sauce Labs.

Defect Tracking: JIRA, Bugzilla, Mantis, Redmine.

Collaboration & Communication: Slack, Microsoft Teams, Trello, Jira

Security Testing Tools: OWASP ZAP, Burp Suite, Nessus.

Accessibility Testing: AXE, WAVE, VoiceOver, JAWS.

This list is not exhaustive, as the software testing landscape is extensive and continually evolving. We regularly train our teams and update our toolkit to incorporate the latest and most effective technologies. If you have a specific tool, technology, or framework in mind or any queries about those not listed here, please let us know. Our adaptability and commitment to staying at the forefront of technology ensure we can provide optimal testing solutions tailored to your needs. We continuously update our toolkit to include the latest technologies, ensuring we provide optimal testing solutions tailored to your requirements.

Let’s collaborate to ensure the success of your projects!

Do you prioritize Customer Satisfaction and Service Excellence at Qacetech?

At Qacetech, we prioritize customer satisfaction and service excellence. Here’s how we ensure a seamless and effective collaboration:

Client-Centric Approach: Your needs take precedence. We attentively listen to your requirements and customize our services to meet them efficiently.

Responsive Communication: We uphold open lines of communication, ensuring you’re always informed and engaged in the testing process.

Transparent Reporting: Our reports are lucid, succinct, and furnish actionable insights to guide decision-making and progress.

Proactive Problem-Solving: We anticipate challenges and proactively tackle them to keep your projects on course.

Continuous Improvement: We continuously endeavor to enhance our processes and elevate the quality of our services based on your feedback.

Dedicated Support: Our team stands by you every step of the way, offering guidance, assistance, and solutions whenever required.

Committed to Success: Your triumph is our triumph. We’re committed to delivering results that surpass your expectations and contribute to the growth and success of your business. Let’s collaborate to achieve your goals and elevate your projects to new heights!

Do you provide support after the completion of a contract?

Yes, we are committed to continuous support for our clients beyond contract execution. We strive to ensure their success and are open to fostering long-term business relationships but terms and conditions applies.

Do you offer internships for training participants?

Absolutely. We accompany our trainees on their journey to ensure a successful launch into their careers. With ongoing project demands for QA testers, we facilitate opportunities for hands-on experience, often retaining trainees in intern placements.

Do you offer taster courses?

Yes, we regularly host free webinars to provide beginners with a head start in their careers. These sessions help individuals determine if a career in software testing aligns with their interests and aspirations.

Do you provide free services to startups?

Indeed. Recognizing the challenges startups face in delivering quality products within tight budgets, we offer new clients a complimentary test audit and consultation. This includes customized recommendations tailored to fit their budget. Additionally, flexible payment options are available post-consultation. Please note that this free consultation is a one-time offer for new clients. We encourage startups to join organized during consultation calls to maximize this opportunity.

Can you provide references or case studies of your past successes?

Yes, we have a portfolio of successful projects and satisfied clients. We are happy to provide references or case studies upon request to showcase our capabilities and track record.

Can you accommodate specific project timelines and deadlines?

Absolutely. We understand the importance of timely delivery and are flexible in scheduling to meet project timelines and deadlines without compromising quality.

Do you offer post-project analysis and feedback sessions for continuous improvement?

Yes, we believe in continuous improvement. We conduct post-project analysis and feedback sessions to identify areas for improvement and implement lessons learned in future projects.

What industries do you specialize in for software testing?

Qacetech caters to various industries, including healthcare, finance, e-commerce, education, and telecommunications. Our expertise spans diverse sectors to meet the unique needs of each client.

Can you provide insights into your team's qualifications and experience?

Absolutely. Our team comprises skilled engineers and certified with extensive experience and qualifications in software testing. We ensure that our team members are equipped to deliver high-quality services tailored to our clients’ requirements.

How do you handle unexpected challenges or changes during testing projects?

We adopt a proactive approach to address any challenges or changes that may arise during testing projects. Our team is agile and adaptable, enabling us to pivot quickly and find effective solutions to keep the project on track.

Can you accommodate specific testing methodologies or frameworks preferred by clients?

Yes, we are flexible and can adapt to various testing methodologies and frameworks preferred by our clients. Whether it’s Agile, Scrum, Waterfall, or any other approach, we tailor our services to meet our clients’ needs.

Do you provide documentation and reports for testing activities?

Absolutely. We provide detailed documentation and reports for all testing activities conducted. These documents offer transparency and insights into the testing process, findings, and recommendations for improvement.

How do you ensure the quality of your testing processes and deliverables?

Quality is at the core of everything we do. We adhere to industry best practices, employ rigorous testing methodologies, and conduct thorough quality assurance checks to ensure the quality of our testing processes and deliverables.

Can you scale your testing services according to project requirements?

Yes, we can scale our testing services according to the size and scope of the project. Whether it’s a small-scale project or a large enterprise-level initiative, we have the resources and expertise to meet our clients’ testing needs.

What is your approach to continuous learning and professional development for your team?

We prioritize continuous learning and professional development for our team members. We invest in training programs, certifications, and opportunities for skill enhancement to ensure that our team stays updated with the latest trends and technologies in software testing.

How do you ensure transparency and accountability throughout the testing process?

Transparency and accountability are fundamental to our approach. We maintain open communication channels, provide regular updates to our clients, and ensure that they are involved and informed at every stage of the testing process.

Who is Qacetech?

At Qacetech, we specialize in providing dedicated offshore quality engineers and expertise to clients in need of thoroughly tested code for both internal and commercial applications. Our approach is proven to deliver results, combining extensive training, dedicated teams, and optimized communication protocols.

What Sets Us Apart?

Proven Approach: Our method involves quickly onboarding new clients, deeply integrating with their development engineering teams, and maximizing output, quality, and speed.

Continuous Investment in Staff: We heavily invest in our staff, offering rigorous onboarding processes, ongoing learning programs, work-life balance policies, and dedicated engineers for each client.

Exceptional NPS Score: Our exceptional Net Promoter Score (NPS) and long-term client retention rates speak to our industry-leading performance in offshore quality engineering.

Where Are Our Teams Located?

Engineering Staff: Our engineering staff are based in Nigeria and Canada.

Customer Success Staff: Our customer success staff are located in Nigeria.

Headquarters: Our headquarters is situated in Manitoba, Canada.

How Can You Get in Touch?

Have questions?

Feel free to reach out to us at hello@qacetech.com, and we’ll promptly address your inquiries.

Experience the Qacetech difference for yourself.

Let’s work together to achieve your software testing goals.

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